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Service Update 24/10/2018

What's New?

A new reporting interface was launched for customers who participate in the Beta program. This release focuses on improved user interface and data analysis.

The new reporting interface focuses on the following features:

  • Clarity & Simplicity – Improved user interface
  • Elaborating – Data drill-down capacities, and details on demand
  • Responsiveness – Enhanced data loading and UI reactivity

If you wish to participate in the Beta program, please contact Cyren support: support@cyren.com


Fixed Issues

Reference #

Description

Module
PLTO-2004In some cases, Quarantine was not enabled for some usersAdmin Console
PLTO-2000Issues when sending an email from the contact support pageAdmin Console
PLTO-1975The Preview button in the End User Interface section did not workAdmin Console
PLTO-1880

Issues when synchronizing from the Active Directory Emails containing the following characters:

' and &

Admin Console
PLTO-1796Issues to enable Web Security incident notificationsAdmin Console
PLTO-1708Issues with user authentication using SAMLAdmin Console

Service Update 12/08/2018

What's New?

  • Bug fixes, system maintenance and performance improvements.
  • A new version 1.6.11 for the Web Security Agent for Windows was released, enhancing stability.

Fixed Issues

Reference #

Description

Module
MARS-18

Connectivity issues for iOS VPN were fixed

iOS Mobile Profile
PLTO-1231In some cases, Gmail was not blocked when using Cloud Application Access policiesAdmin Console
PLTO-1434There were issues in adding the support admin when providing remote assistance support permissionAdmin Console

Service Update 01/07/2018

What's New?

  • Bug fixes, system maintenance and performance improvements.

Fixed Issues

Reference #

Description

Module
WSA-12843

When using the Save As button in Email protection policies, the Block/Allow lists were not copied to the new policy

Admin Console
WSA-12975In some cases, there were issues in creating the DNS Security licensePartner Portal


Service Update 11/06/2018

What's New?

  • Privacy Guardian: This option is now also available for the Email Security service reports. 
  • Bug fixes, system maintenance and performance improvements.

Fixed Issues

Reference #

Description

Module
WSA-12917

Issues when trying to rebrand the application in the Partner Portal

Partner Portal
WSA-12844In some cases, the Quarantine toggle button was missing from the Email Security settingsAdmin Console
WSA-10528

Performance fixes to the Get Users API call

Admin Console


Version 4.5 (Released 27/05/2018)

GDPR Compliance 

We are pleased to announce the general availability of the latest Cyren Cloud Security version, which focuses on General Data Protection Regulation (GDPR) compliance.

Cyren is committed to meeting it’s customer’s privacy requirements including the compliance with GDPR. Additional information can be found in the following link: https://www.cyren.com/gdpr.

In addition, Cyren complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, retention of personal data transferred from European Union member countries to the United States.

For more information see Cyren's Privacy Policy.

The following features will assist you in complying with GDPR:

  • Regional Data Processing: Customer accounts can be affiliated and stored to either a US or EU region. Data processing for EU customers is limited to Cyren’s data centers located in the European Union.
  • Privacy Guardian: This option, when enabled in the portal, will update reports data to display pseudonames instead of real user names. Administrator users who have the Privacy Guardian permission will be able to see the real user name. This feature is only relevant to the Web Security service.
  • Auditing and Compliance: The Audit Log lists any changes made by administrators in the Admin Console, and is beneficial for auditing and compliance, as well as troubleshooting.
  • Online Consent for Remote Assistance Support: This feature ensures that your consent is required in order to give the Cyren support engineers limited access to your account for support and troubleshooting purposes.

To learn more about GDPR compliance and data privacy see General Data Protection Regulation (GDPR)

Known Limitations

The following sections detail currently known limitations and, where available, a workaround and/or solution.

Admin Console 

Reference #

Description

Workaround/Solution

Module
WSA-11630

Policy sets that include blocked applications that were also added to the SSL Exclusions list, could not be applied to specific users or groups.

None at this timeAdmin Console
WSA-11449

When selecting applications to be blocked in the Application Access Control in the Policy Sets, there is no indication that they may have been added to the Proxy Bypass List under Settings→WebSecurity.

None at this time.Admin Console
WSA-10118

There are some limitations when defining "HTTPS" URLs in the proxy bypass table.

For more information see, https://bugs.chromium.org/p/chromium/issues/detail?id=619097

None at this time.Admin Console

WSA-9251

There is no correlation between the statistics API and the tracking API.

None at this time.

Admin Console

WSA-9866

PAC file Bypass list is not supporting IPV6 ranges.

None at this time.

Admin Console

WSA-9031

Cyren’s self-signed SSL certificate, issued by COMODO appears as “signed by unknown authority” when using Safari browser on macOS.

None at this time.

Admin Console

WSA-7980

Transparent Authentication is not supported for users where their Web Security agent is running under a different user account simultaneously.

None at this time.

Admin Console

WSA-7938

The Admin Console and Partner Portal are not supported when browsing from Mobile Devices.

Browse to Admin Console and Partner Portal from a PC.

Admin Console

WSA-7234

Lenovo System Update fails with error “unable to connect to proxy server.”

When trying to update, stop the proxy service (services>WebSecurityService. Once the update has been completed, start the proxy backup.

See also: https://support.lenovo.com/il/en/documents/ht117141

Admin Console

WSA-5635

In the Account tab, the Administrators cannot edit email, and/or name.

Delete and recreate the problamatic administrator.

Admin Console

WSA-5461

Several reports in the Admin Console Report's page are missing an option to specify a customized time period.

None at this time.

Admin Console

CES-577

The Sandbox has no indication of whether emails are going through it. There’s no indication about the Sandbox in the tracking logs.

None at this time.

Admin Console

CES-547

Validation cannot be performed when editing the primary/ secondary mail server on the Email Securitypage, under the Settings page.

None at this time.

Admin Console

CES-533

When inserting the first letter in the field (for example: 'p') in the Block and Allow lists, an incorrect message is displayed.

None at this time.

Admin Console

CES-532

Unable to present Sandbox events in statistics Graph and High severity Trend graph.

None at this time.

Admin Console

CES-422

Drill down from Overview threats circles to the tracking log is limited to a single filter within multiple filters category.

None at this time.

Admin Console

CES-357

Overview refresh rate for email threats is 10 minutes and not real time.

None at this time.

Admin Console

CES-93

Incoming Sandbox events logs are not displayed in tracking log and reports.

None at this time.

Admin Console
WSA-11607

When opening the welcome email using Gmail on iphones or ipads and trying to download the the iOS profile, GMail blocks the browser from downloading the file.


Open the welcome email, copy the URL and access it with Safari.End Users

WSA-8306

When using Web Security service ensure that your browser supports third-party cookies.

Enable the third party cookies on your browser.

End Users

WSA-7515

While using the Safari browser you need to change Block Cookies to Never in order to work with the Web Security service.

Safari: Enable the Block cookies by selecting Never.

End Users

WSA-5488

Welcome emails are being received by end-users in English, even when the default language is different.

None at this time.

End Users

 

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